Shipping policy

 

We aim to get your orders to you as quickly as possible, as we understand the 2 to 6 week processing time can feel long. Here’s how we ship your order

1. Shipping Timing

WIGS ONLY

Shipping begins only after the processing window is complete. Please allow 6 weeks (42–45 business days, excluding weekends) for your wig to be made, customised, and prepared for shipment.

EXTENSIONS ONLY

Shipping begins only after the processing window is complete. Please allow up to 2 weeks (10-14 day business days, excluding weekends) for your extensions to be made.

2. Shipping Address

Ensure your shipping address is correct and complete. Errors or omissions can affect delivery.

3. Tracking Information

Once your order is shipped, you will receive a tracking number via WhatsApp and email, allowing you to monitor your package throughout its delivery journey.

4. UK Shipping

All UK wig orders are shipped via Royal Mail Special Delivery Guaranteed by 1pm (Next Day Delivery) for custom wigs. Royal Mailed Tracked 48 with signature for frontals, closures and bundles.

5. USA & Canada

For international orders to the USA and Canada, please allow 2–9 business days for delivery via DHL. All import duties, taxes, and applicable fees are the responsibility of the customer and are not included in your shipping costs.

6. Europe

For orders shipped to Europe, please allow 2–5 business days for delivery via DPD.

7. Important – Liability

We are not liable for packages that are lost, stolen, or damaged once they leave our facility. Any issues with delivery must be resolved directly with the courier. No refunds will be issued for lost, stolen, or damaged packages, or due to incorrect addresses provided by the customer.

WIG ONLY

We want to reassure you that your wig order is fully protected during transit. All wig purchases include shipping protection, which means that in the unlikely event your package is lost, stolen, or damaged, you are covered. This does not apply to frontal, closure and bundle orders.

If any issues occur during delivery, compensation can be arranged through the courier service to ensure you are not left out of pocket. Your peace of mind is important to us, and we are committed to making sure your order arrives safely and securely.